Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Virgin Media Television's claim over eir's alleged failure to pay a €2. Networking and WiFi. Hi All, first post here, and its for syc timing errors. I saw I can ask for the config files to be sent but that needs me to text 789922 which I can't do! I've tried *#*#4636#*#* and input the right message centre. Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. Some Virgin Media email users have been unable to access their inboxes for over two weeks, with no date for when the issue will be fixed. Virgin Media: Virgin Media UK Failure to complete scheduled installation several times London, Other : 17th of Nov, 2010 by User434468: I called Virgin Media in London UK on 16 September 2010 and arranged with them to install the internet service in my flat The earliest they could do was on 28th September. Suarez, a registered sex offender, was arrested by D. 500000 38. Older VM coax cable in Virgin TV 360 3 weeks ago; Need to order replacement remote but every route is broken or a dead end in Virgin TV V6 4 weeks ago; Moving TV in Virgin TV 360 a month ago; Virgin TV Control App in TV on the go 21-09. . on 18-02-2023 10:54. I have had a new hub put in, new cables, hits to my hub, turn off and on, reset etc 100's of times and deleted the wifi then added again with password. 45am this morning - with. Please ring us on 0345 454 1111 if you’re not completely happy with the resolution. If you go to Settings > System > Standby Power, you can adjust the time that the box goes into standby mode from the current 4 hours to either 5, 6 or 24 hours. 1 and second highest being channel 22 at 0. Forum; Apps. 9db) DS Table: Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 0 42 QAM 256 25 2 139000000 0. We would like to show you a description here but the site won’t allow us. Welcome to the Community and thank you for posting. I'll be happy to look over this issue with you and see what we can do to help. I have checked the hub (using as a router only) and can see that the message for internet states Registration failure. We would like to show you a description here but the site won’t allow us. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in circumstances where: We would like to show you a description here but the site won’t allow us. select SMTP under Outgoing Mail Server. Compare TV, broadband and phone; Oomph bundlesSadly I spoke far too soon. Tue 4 Apr 2023 // 09:20 UTC. Got all my info but can't set up my Virgin Media Account as it tells me I can't use the password. Step 2. Click the lower link (Share Live Graph) then click generate. I. Good luck! Sorry to hear your installation was delayed, so I can take a closer look at your complaint I've popped you over a private message. Some years ago I bought a Nokia 1112 mobile online from Virgin Mobile with £5 credit pre-loaded & a further £10 credit by way of a voucher included in the box. Virgin Media has not complied with the UK GDPR and the Data Protection Act’s requirement to respond to Subject Access Requests (SARs) without undue delay, and at the latest within one month of receipt of the request. . Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. What a saga, history of my endeavours to get Virgin Media are here:. net email account he owns – adding. on 18-03-2022 15:09. Hi @Daniel_K,. State in the complaint that if VM will not agree to this you require a "deadlock. My phone number and email have been verified and accepted but when I go to complete my registration, my email address is accepted but my password is not. I can't get any further. Last modified on Tue 30 May 2023 09. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy do the channels not play on the virgin webpage? Every channel loads and freezes instantly and never starts again. The company’s email service has been suffering from problems since Sunday, users reported. * Call costs may vary. After 4 years of registering for Virgin Media 'Cable My Street' programme (early 2018 when I knew about the programme), I have not had an update if it is either being discussed about nor it is being installed. On our wavelength. Joining in. Access your bills, diagnose faults and manage your package. If you haven't then you need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone. If you are facing the Virgin Media email not working error, you can try a couple of fixes, and here are a couple of them! Especially now, as I send and receive many once-a-year Christmas messages to friends worldwide who still only have my virgin email address, I would have expected Virgin to give me warning. Has anyone ever been refused a new customer deal because they cancelled in the recent past? I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?Virgin MobileWatch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Which i. Virgin Media customers were hit by email problems between Monday and Wednesday, due to a 'cluster failure' on the ISP's Blueyonder platform. Some customers were still reporting problems. 2 Kudos Reply. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Remedies: If you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you, then legal remedies are available including the right to require a price reduction by an appropriate amount. Can somebody please help. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. I key in the email I am absolutely sure I used to set up the account but I do not seem to know the password anymore. Any ideas - 5197518Hi for the last few weeks/months I've been experiencing a ton of regular drop outs. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. It states "One-off costs only on your first bill - Setup fee £0". J. . Customer since 1993. Replace your old or faulty kit. 01 EDT. Schneider/Shutterstock. A Register reader has raised concerns over UK ISP Virgin Media's password policies after discovering he couldn't set a password longer than 10 characters or one that includes non-alphanumeric characters. Both have had the green screen of death. Disinterested, unwilling to help and 'I could not care less' company culture. Options. Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. We would like to show you a description here but the site won’t allow us. Hello, I've been with virgin media at my current address for a couple of years now and while I originally had good speed and connectivity, it has worsen over time to the point where I get regular drops in connection and my speed is far lower than it should be. I am sorry to hear you have been unable to register for an online account. Shop. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street. on 06-10-2023 22:13. Virgin 'completes' gigabit upgrade. We would be happy to. Hi All, I have been experiencing temporary issues with internet over the past 24 hours. 2. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. THE VIRGIN ISLANDS DEPARTMENT OF JUSTICE. I recently bought Virgin Media 200 Mbps and have the same issue. Virgin also said the 30-day notice period for cancellation was standard practice and was recognised as legitimate. This has been getting increasingly worse over the last few weeks. select the email account for which the password is to be updated. A Reg reader claimed: "They also turned off their service status checker for everyone on. Yesterday my internet decided to go down. Attached logs. Croix based on a warrant signed by Judge Ernest Morris on November 9, 2022. So I am really hoping someone can help me, I've been trying since December 2022 to try and create an account as I'm new to virgin media. Welcome to the Community and thank you for posting. any failure to transmit or receive, any material through any Device or the Box. The best bits. We would be happy to attempt to transfer the details over to your new account but we would just need to confirm a few details via private message. Hi, I've tried 3 times to register for a virgin mobile account. Hello EdLeigh92. This will allow you to add devices from scratch, but doesn't provide a permanent solution. This morning I can no longer connect any of my devices to my WiFi. Hi rcvm . This is a common and effective way to try and control web traffic and customer volume. . 2) Yes, I know my account number and the Area Code. Virgin Media has now confirmed what the third-party data was telling us: broadband service has now been restored. Simply turn off your hub and wait for 30-45 seconds before switching it on again. Change your browser. More help. Email address. It’ll check for connection issues affecting. Virgin Phone Switchover. It cannot get any internet. Entertain me; Broadband Deals. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. Options. 0 once you have your Quickstart box. We would like to show you a description here but the site won’t allow us. I have run a diagnostics on my router from my home PC and have WiFi 2. Hello there, We have been experiencing packet loss these last couple of days. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's. The first ~9 months or so of my contract were absolutely fine but now, 12 months down the line, my internet cuts out intermittently, sometimes for 10-15 minutes, sometimes until the next day. Virgin Media is signed up to the Ofcom automatic compensation scheme in which households are entitled to £9. Virgin Media has now confirmed what the third-party data was telling us: broadband service has now been restored. A couple of things to try. I am pulling my hair out please someone help me. and enter the following where username:password is replaced with your email address and app password, i. this issues started a few days ago , the internet was cutting out and then coming back. VM then gets two clear working days to fix the fault before any compensation is applied. The problems appear to have started shortly before 6pm last night, according to. The BQM monitor covering the period illustrates well the problem. Now telling me I need to reset the devices. Home Phone. I. Successful output look similar to the following towards its ending:Running the diagnostic on the Hub 4 itself just shows the following (though has shown "Your broadband connection is not working" a few hours ago) The status page shows the following; Downstream. Virgin Media Help - Get help, tips and advice to m. Requesting CM IP address - Home Move. Tue 4 Apr 2023 // 09:20 UTC. Welcome to the Community and thank you for posting. 5m fee as part of an arrangement concerning the broadcast of sports channels has been admitted to the fast-track Commercial. • Watch up to 100 live TV channels including TNT Sport, Sky Cinema, GOLD and Sky Showcase, depending on your package. You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111* from any phone. for the second time in a day. . Whenever I enter my details and. Help and support. You can register up to 5 Devices (or to include up to 2 Boxes) on your Virgin Media Store Account at any one time. 8. You do, however, have to be over 18 to register and accept our terms and conditions. Here you’ll find all the help you need for Virgin Media related problems and issues. If you have checked this and it still does the same I would recommend checking our TV GO page here to see if there is. Some customers were still reporting problems on. to complete the registration. Please enter your email. Hi Chrisntrace, A warm welcome and thanks for posting on our community forums. Mobile Your Account. We would like to show you a description here but the site won’t allow us. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. You'll be asked to enter both your eight digit Virgin Media account number and your surname. VM network has two flavours of FTTP. switched it off for 10 mins and then turned it back on etc etc. Good morning. - VM Contract Info sheet. This was to no avail and any attempts to change the password and/or log-in are proving futile. It's been happening for almost 3 months now. To run a test they, say: 1. Cable my Street Registration being ignored (4 years) on 05-08-2022 10:27. Writing in, using a signed-for delivery service, seems to be one of the more reliable routes since many of VM's electronic systems for complaints seem to be broken or not fit for purpose. Help and support. I've just returned to VM. co. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. In a statement at 5. You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. of Justice Office on St. no joy - 5258530Stream from Virgin Media. com and @blueyonder. 0 with a new Hub 3. We would like to show you a description here but the site won’t allow us. I see you've tried different HDMI ports, but have you tried a dif. . Account - Mobile. com:civic-rotor-deed-tenet: curl -v smtps://smtp. . 19/06/2023 13:21:54 notice LAN. Have been having a lot of issues with registering my - 5044561Since then, Virgin Media claims it is unable to complete my installation or deal with problems with the service. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. You can use O2 Wifi to browse the web, make phone and video calls over the internet and watch online videos. Email address. Our network delivers the fastest widely-available broadband speeds to homes and businesses. If you are facing the Virgin Media email not working error, you can try a couple of fixes, and here are a couple of them!Especially now, as I send and receive many once-a-year Christmas messages to friends worldwide who still only have my virgin email address, I would have expected Virgin to give me warning. Gamegal Posts: 102 Forumite. It doesn’t take long to complete the forms, which is mostly basic information that we need to be able to get your legal case started. I'd already looked at that link but, like the original owner of the thread, I would prefer to send an LPA code rather than the original document. virginmedia. Checked area service, cables, even a factory reset… just a real slow login page to connect to the router - sometimes the login page even comes up in the same format with the Virgin livery replaced?? What. 0 once you have your Quickstart box. My internet drops out multiple times a day (both wired and wireless) and I have tried going through VM by phone but I'm not getting anywhere fast. Access your bills, diagnose faults and manage your package. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. 7 million, court papers show. Please enter your email. The complaint to VM is unlikely to be useful but is a formality in order to go to the ombudsman CISAS. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. £5. Customers of broadband ISP Virgin Media (VMO2) are this morning reporting that the operator appears to be suffering from a major national outage of their TV platform – impacting their Live TV, On demand, and TV GO service. We have Virgin Media all around town and our street, to my. Good Morning. Updated Reg readers who use Virgin Media email say they're still struggling to gain access to their messages after a multi-day outage. See your balance and make quick payments. Hi forum. I have run a diagnostics on my router from my home PC and have WiFi 2. Virgin Media employs around 12,000 people directly in the UK and is part of. uk. A Virgin Media spokesperson said: “We apologise to HB for her poor experience and the delay in installing her services. Dropouts every 2 minutes for like 10 to 15 seconds. If indeed Virgin has decided to close my account, I would request (a) formal confirmation of the decision, and (b) a period of grace, or notice,. I've just tested this by sending email from one of my msn addresses to both my @googlemail. Joining in Options. Dept. Some reports indicate that their TV ( IPTV ), mobile and phone services have also been hit. Customers across the country were reporting a complete failure of their broadband service for. Earlier today, even its status page was unavailable, although prior to this readers. And if you are already registered for fixed, make sure you also have your Username. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. . You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. We would like to show you a description here but the site won’t allow us. Service status. Among the most recent victims is Virgin Media, which suffered intermittent failures across the UK and Ireland starting yesterday early evening, and continuing into the early hours of the morning. Our reader Nick told us he was facing repeated attempts to take control of an @virgin. The issue began at about 10:30 GMT prompting thousands of. As subject. Virgin media is the least committed company to be service user-focused I have ever encountered in 40 years and here is why. Obviously very frustrating when trying to work / do zoom calls etc. Virgin Media Inc. Sign in Not. He was arrested at the V. £29. on 21-02-2023 18:42. Virgin Media has been hit by a widespread broadband outage in the U. Vonage 2nd line. I've seen lots of others have had the same problem. select Password, enter new password and select Done. VM do not use OpenReach fibre, but in some new installations do use their ducts and poles. Follow the. All was fine last night. I know this because I saw this a year ago when I raised a complaint, and there's been many other reports in this forum. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. i have rebooted all the kit. The. Unlike other wifi hotspots, O2 Wifi is free to use and available to users on all networks. Mark as New; Bookmark this message;Now Virgin insists we pay an “early exit fee” of £240, but it is still taking payments for a service it can’t provide until we can find the fee, yet has removed our online account so we can. When i go into settings on my phone for the VM Hub it says registration failure. Your account number and area reference are on this welcome email or on your monthly bill. From what I have read, it seems the issue lies outside of my home network and would require an engineer visit to the local box. Virgin Media had informed. 2 Virgin Media has. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Support are sending me a replacement remote, which is demonstrably not problematic, and will not e. SpeedI used the My Virgin Media link in the banner of this community site, to try to log in. We would like to show you a description here but the site won’t allow us. Is there anything else t. Failure to resolve a billing issue and listen to feedback. 28/09/2022. I am facing the same issue the last 2 months. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. 40 per full calendar day. Checking the network log I see I get a lot of critical errors with SYNC Timing Synchronization failure - Loss of Sync; The most recent log i. We would like to show you a description here but the site won’t allow us. . 1. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. net password. b) Currently under trial is full FTTP. We would like to show you a description here but the site won’t allow us. Ive managed to get everything connected and working, apart from the dongle on my Luxpower inverter, which I use to monitor my solar panel and battery setup. In this case, pick new DNS servers from our Free & Public DNS Servers list and update the servers on your computer or router. 1 or otherwise obtain a proper registration card or other evidence of registration as required by Chapter 6 (§ 46. Enter your mobile number and select Continue. 2. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. of Justice announced Thursday that 38-year-old Omar J. My Virgin Media app. Access your bills, diagnose faults and manage your package. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. My Virgin Media, making managing your account easier with all your information in one place. A couple of things to try. Virgin Media’s “Automatic Compensation Scheme” means the Industryvoluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. Virgin Mobile sign in. Dear Virgin Media support, Since 5 July my service has been subject to numerous disconnections and loss of service, Usually these last seconds or minutes, but any disconnection is unacceptable, and 30+ in a day is totally unacceptable. - VM Contract Summary sheet. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 187000000 6 38 256 qam 7 2. These last from a few seconds to a couple of minutes but occur several times a day and are very annoying. Forum Team Options. . Usually for around 3 minutes a few times a day. Infuriatingly, before I had time in a busy week to follow the trail further, I found that when I connected my laptop at another physical location on a mobile phone data network, the problem had disappeared. I am stuck in an endless registration loop, trying to register a new Virgin Media account. For example, if your Virgin Media Hub 3. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. We would like to show you a description here but the site won’t allow us. I have had a new hub put in, new cables, hits to my hub, turn off and on, reset etc 100's of times and deleted the wifi then added again with password. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. Checking the network log I see I get a lot of critical errors with SYNC Timing Synchronization failure - Loss of Sync; The most recent log i. Compare TV, broadband plus phone; Oomph bundlesSYNC Timing Synchronization failure. Go to solution. Switch to eBilling and save yourself £21 a year. Next, tap Check. Brodband issue - registration failed. Rebooting the hub seems to help, but frustrating to have to do and highly disruptive to work. Launcher is set to buy a test facility for $2. The page displays a message: Please enter the email address you used when purchasing your services. Contact support. Virgin Media was founded in 2006. Rodriguez was arrested for failure to comply with registration requirements for sex offenders in the Virgin Islands. 4 and 5ghz working, internet registration failure, telephony disconnected. Hi All, I have been experiencing temporary issues with internet over the past 24 hours. Networking and WiFi. Hello EdLeigh92. 2 42 QAM 256 1 3 1. com are interchangeable so you should still receive email addressed to either. First published on Tue 4 Apr 2023 03. brenawilson, you're due some reasonable compensation for this mess, whilst I'm pleased the forum staff have leapt in, make sure you get a decent settlement (ie over £100 goodwill payment), that they refund any payments taken due to. 8. Virgin Media email users suffer lengthy failure. Copy the text in the Direct Link box, beware, there may be more text than you can see. wrote: Hi Graham, thanks for that. Thank you Barry. Go to Service status and select Sign in or enter your postcode and select 'Continue'. We would like to show you a description here but the site won’t allow us. I do apologise that you've been having some issues with your online account. In some instances, the errors can be fixed without the help of your wireless company. To recover your username, please enter the account details requested below. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. received or transmitted using Virgin Media Store; d. More than. If it’s not a technical issue you need help with then we’re here to support you on. Good morning. In answer to your questions: 1) When I click on 'View your bill' I get the 'Sign in to Virgin Media' page. Cancelling service failure on 21-02-2022 10:30. The system knows my email address as its already sent me a bill (days before I even got my sim card!) Than. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. Confirm your details and answer the security question. Sign in . We would like to show you a description here but the site won’t allow us. Thanks for your post, graeme81, The password would have been created at the point of sale, if the SIM is linked to your media account then it will be the same password you use for your media account. 12/01/2022 I gave notice to Virgin to disconnect, and I received confirmation in writing. on 23-07-2023 22:16. Plus get help on things like wayleave & access agreements. Some Virgin Media customers were left without access to TV services for more than 10 hours, after the firm suffered a nationwide outage. Today my texts are not getting sent I have tried several times while I have only used 96 texts up till now out of unlimited. Main menu; Bundles. select the email account for which the password is to be updated. Some Virgin Media email users have been unable to access their inboxes for over two weeks, with no date for when the issue will be fixed. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Tudor. Recover my username. Customers of broadband ISP Virgin Media (VMO2) are reporting a major UK network outage this morning (technically it’s been two outages), which has caused connectivity problems and appears to have disrupted their website and DNS servers too. 1 Kudo Reply. Special Agents and the Sex. It impacts both wired and non-wired connections, so not WiFi related. There are different fixes to your problem, and here is a full list: Check internet connection. I am sorry to hear you have been unable to register for an online account. This week (15th Feb 23) my devices started asking me to input my virgin. Virgin Media Inc.